Privacy Policy

Last updated: 10 June 2026

This Privacy Policy explains how Landmark Drives & Patios Ltd collects, uses, stores, protects, and shares personal information when you visit our website, contact us, request a quotation, use our online forms, speak with our team, or become a customer.

We are committed to protecting your privacy and handling your personal information in a fair, lawful, and transparent way.

1. Who we are

Landmark Drives & Patios Ltd is a driveway, patio, paving, and landscaping company providing services to domestic and commercial customers.

Business name: Landmark Drives & Patios Ltd
Company number: 07913728
Website: www.landmarkdrives.co.uk
Email: info@landmarkdrives.co.uk

Admin office:
Landmark Drives & Patios Ltd
Parrell House
32 London Road
Surrey
GU1 2AB

Registered office:
64 Alma Street
Luton
United Kingdom
LU1 2PL

Telephone numbers:
Freephone: 0800 124 4745
Onsite: 07774 434588
Guildford: 01483 342703
Farnborough: 01252 750684
Weybridge: 01932 807708
London: 020 8485 7252

For the purpose of UK data protection law, Landmark Drives & Patios Ltd is the data controller for the personal information we collect and process.

2. What personal information we collect

We may collect and process the following types of personal information:

Information you provide directly

This may include:

Name
Email address
Telephone number
Postal address
Project address
Details about your driveway, patio, paving, landscaping, or property improvement enquiry
Information you provide through our contact forms or quote forms
Any messages, photographs, plans, measurements, or documents you send to us
Details discussed during phone calls, site visits, surveys, quotations, or customer service conversations

Information we collect when you use our website

Depending on the tools used on our website, we may collect:

IP address
Browser type and version
Device type
Pages visited
Time spent on the website
Referral source
Approximate location data
Form submission data
Cookie and tracking information, where enabled

Customer and project information

If you become a customer, we may also collect:

Quotation details
Invoice and payment records
Project specifications
Survey notes
Site photographs
Before and after images
Materials selected
Customer preferences
Correspondence relating to the project
Records of complaints, issues, guarantees, or aftercare requests

3. How we collect your information

We may collect your personal information when you:

Visit our website
Complete a website enquiry form
Request a free quotation
Call, text, email, or message us
Book a survey or site visit
Ask us to provide advice or information
Agree to proceed with a project
Send us images, plans, or measurements
Leave us a review
Interact with our advertising or social media pages
Contact us after a job has been completed

We may also receive information from third-party platforms where you have chosen to contact us through them, such as online directories, social media platforms, search engines, review websites, lead generation forms, or advertising platforms.

4. Why we use your personal information

We use your personal information for the following purposes:

To respond to your enquiry
To provide information about our services
To arrange surveys, appointments, and site visits
To prepare quotations and estimates
To assess your property improvement requirements
To provide driveway, patio, paving, landscaping, or related services
To manage bookings, schedules, and project communication
To order materials and organise project delivery
To issue invoices, receipts, and payment records
To provide customer support and aftercare
To deal with complaints, queries, or disputes
To keep records for accounting, tax, legal, and insurance purposes
To improve our website, advertising, and customer service
To send relevant follow-up messages where appropriate
To request feedback or reviews after work has been completed
To protect our business, website, staff, customers, and legal rights

5. Lawful basis for using your personal information

Under UK data protection law, we must have a lawful basis for processing your personal information. The lawful bases we may rely on include:

Contract

We may use your information where it is necessary to provide a quotation, carry out work, manage a project, take payment, or fulfil a contract with you.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, following up on quote requests, managing customer relationships, improving our services, keeping business records, protecting our legal position, and marketing similar services to existing or previous customers where permitted.

Consent

We may rely on your consent where you have clearly agreed to a specific use of your information, such as receiving certain types of marketing communication or allowing optional cookies where required.

You can withdraw consent at any time by contacting us.

Legal obligation

We may process your information where we need to comply with legal obligations, including tax, accounting, consumer protection, health and safety, insurance, and regulatory requirements.

6. Marketing and follow-up communication

If you contact us about a service, request a quote, or become a customer, we may contact you about your enquiry or related services.

We may send follow-up messages by phone, email, text, or other communication methods where this is relevant to your enquiry or project.

We will not sell your personal information to third parties.

You can ask us to stop sending marketing or follow-up communications at any time by contacting us at:

info@landmarkdrives.co.uk

You also have the right to object to your personal information being used for direct marketing at any time.

7. Website cookies and tracking

Our website may use cookies or similar technologies to help the website function properly, improve user experience, understand website performance, and support advertising or analytics.

Cookies are small files placed on your device when you visit a website. They may help remember your preferences, measure website traffic, or show whether visitors found us through search engines, adverts, or other websites.

Types of cookies that may be used include:

Essential cookies needed for the website to work
Analytics cookies used to understand website performance
Advertising cookies used to measure or improve advertising campaigns
Functional cookies used to improve website features

Where required, we will ask for your consent before using non-essential cookies.

You can usually control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

8. Who we may share your information with

We may share your personal information with trusted third parties where necessary for the purposes described in this policy.

This may include:

Website hosting providers
Email and communication providers
Customer relationship management systems
Advertising and analytics platforms
Payment processors
Accountants and bookkeepers
Insurance providers
Legal or professional advisers
Subcontractors, suppliers, or installers involved in delivering your project
Review platforms, where you choose to leave a review
Regulators, law enforcement, or public authorities where required by law

We only share information where there is a legitimate reason to do so, and we expect third parties to handle your information securely and lawfully.

9. International transfers

Some of the systems or service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.

10. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected.

Typical retention periods may include:

General enquiries: up to 24 months
Quotation records: up to 6 years
Customer project records: up to 6 years after completion
Accounting and tax records: usually 6 years
Guarantee, aftercare, dispute, or insurance records: for as long as necessary to manage the relevant issue
Marketing preferences and suppression records: for as long as needed to respect your preferences

We may keep some information for longer if required by law, insurance, legal claims, or legitimate business record keeping.

11. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include:

Using secure systems where appropriate
Restricting access to personal information
Keeping business devices and accounts protected
Using password protection and account controls
Reviewing information handling procedures
Only sharing information where necessary

No website, email system, or online transmission can be guaranteed to be completely secure, but we take privacy and security seriously.

12. Your data protection rights

Depending on the circumstances, you may have the following rights:

The right to be informed about how your information is used
The right to access the personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to ask us to delete your information in certain circumstances
The right to ask us to restrict how we use your information
The right to object to certain uses of your information
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
The right to complain to the Information Commissioner’s Office

To exercise your rights, please contact us using the details below:

info@landmarkdrives.co.uk

We may need to verify your identity before responding to a request.

13. Your right to complain

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Links to other websites

Our website may contain links to other websites, platforms, or third-party services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read the privacy policy of any external website you visit.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

The latest version will be published on our website with the updated date shown at the top of the page.

16. Contact us

For privacy questions, data requests, or concerns about how your information is handled, please contact:

Landmark Drives & Patios Ltd
Email: info@landmarkdrives.co.uk
Freephone: 0800 124 4745
Onsite: 07774 434588
Guildford: 01483 342703
Farnborough: 01252 750684
Weybridge: 01932 807708
London: 020 8485 7252

Admin office:
Parrell House
32 London Road
Surrey
GU1 2AB

Registered office:
64 Alma Street
Luton
United Kingdom
LU1 2PL